REALIZE YOUR FULL POTENTIAL
GRATITUDE = VALUE
WE HAVE UNIQUE EXPERTISE INSPIRING CLINICIANS, HEATLHCARE EXECUTIVES, AND BOARD MEMBERS.
Welcome to THE Institute for Gratitude in Healthcare
About Us
Our Services
Our Services
The Institute for Gratitude in Healthcare is a leader in creating and presenting innovative education and training for healthcare organizations. Our goal is to help teach clinicians how and why to respect and respond appropriately to expressions of gratitude from patients and families.
Our Services
Our Services
Our Services
We offer our proprietary services to hospitals and health systems, hospice and continuing care organizations, medical associations, insurance companies, and other entities that will find value in better understanding the power of gratitude in healthcare.
Our Team
Our Services
Our Team
With over 70 years of combined experience in healthcare, our Founder & Chief Executive Officer, Bruce A. Bartoo, MPA, CFRE and the Institute's Founding President & Chief Medical Officer Emeritus,
Les Matthews, MD, MBA, MS
both share an intense passion for inspiring healthcare professionals.
What We Teach
When care team members are offered expressions of gratitude, it is critical to respond in an appropriate and respectful manner. At the Institute for Gratitude in Healthcare, we teach colleagues the importance of these three simple words as a constant reminder to honor and respect others who wish to express gratitude:
IDENTIFY when gratitude is being offered.
ACCEPT (and never dismiss) the expression.
CONNECT that patient or family member
to a colleague who can triage the expression of gratitude so they can validate that the grateful individual believes they have had a meaningful way to express themselves.